Domestic Violence - Development Solutions Organization

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Family Crisis Center of Baltimore

Family Crisis Center of Baltimore

April 01, 2017

A collaborative partnership between Development Solution Organization and the Family Crisis Center of Baltimore County to help them plan to develop the tools, process, and procedures to better support once of their core services: The Crisis Hotline. This project focused on data management for the crisis hotline. Primarily the focus would be on assessing and implementing what is necessary to move the hotline from a paper based process to a dynamic organized tool that ties together services and clients. In addition to staff, the system must support 40 volunteers which currently use physical call sheets that are mailed or scanned in.